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Software Engineering Manager

accesso •2020–2022 •Remote

Strengthened reliability and release maturity for a global ticketing platform serving enterprise clients including Six Flags, Merlin, and Cedar Fair—leading Sev-1 incident response, improving CI/CD discipline, and increasing deploy confidence in revenue-sensitive, high-visibility environments.

Context

Global ticketing and commerce platform
Enterprise clients across theme parks and attractions
High-availability, revenue-critical systems
Team scaled from small group to 7 engineers

Scope

Owned backend services and a customization control portal supporting large-scale ticketing experiences.

Accountable for:

Production reliability
Incident leadership (Sev-1 events)
CI/CD and deployment maturity
Release governance improvements

Business Outcomes

Improved deploy confidence and reduced regression risk.
Increased operational stability in peak-demand environments.
Strengthened incident response discipline for revenue-impacting systems.
Elevated engineering standards across backend platform teams.

Leadership Plays

Built stronger engineering accountability through operational rigor.
Coached and scaled team from small group to 7 engineers.
Influenced cross-team reliability practices beyond direct reporting lines.
Balanced delivery velocity with enterprise stability requirements.

Technology

Cloud-hosted microservices
CI/CD pipeline optimization
Release governance & operational hardening

Notes

This role solidified enterprise reliability leadership in revenue-critical systems serving high-profile global clients.